Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Job Type: Full-time, Permanent Pay Range: $2,500 – $3,400/month (Depending on Experience) Commission: Variable commission package (for selected client accounts) Work Schedule: Minimum 5.5-day work week, weekend availability required Job Description We are looking for a Sales Coordinator to support operations at our office and central kitchen, assisting in managing customer orders and helping to grow our customer base for cakes and pastries. Responsibilities Handle customer inquiries and orders via email, phone, and WhatsApp Prepare quotations, invoices, and sales-related documents Maintain accurate sales records and customer databases Coordinate with kitchen and logistics teams to ensure timely delivery of orders Support account management for existing clients and help develop new business opportunities Develop and execute strategies to expand pastry sales to hotels and businesses Identify and establish new business opportunities through networking and cold leads Manage and cultivate relationships with existing customers to increase satisfaction and sales Collaborate with management to create promotional campaigns and marketing materials Prepare and present sales materials to existing and potential clients Conduct physical meetings with chefs, F&B managers, and customers for product presentations, tastings, and relationship building Monitor market trends and competitors’ activities Build up and broaden The Cake Factory’s customer base Ensure adherence to company operational standards and SOPs Perform ad-hoc duties as assigned (e.g., stock take, basic admin tasks) Requirements Team player with a good learning attitude and interest in the pastry or food industry Strong communication and presentation skills Basic knowledge of Microsoft Office (Excel, Word, Outlook) Sales-driven with a proactive and organised work style Comfortable with face-to-face client meetings and product discussions Able to work a minimum of 5.5 days per week Experienced and non-experienced candidates are welcome to apply Benefits Dental Benefits: Claimable up to $100 per annum Medical Benefits: Claimable up to $200 per annum