Assist in defining product roadmaps, feature pipelines, and release schedules for the digital platforms (Journify, MHholidays, IBE), in alignment with overall Travel Services strategy.
Document product requirements, user stories, and acceptance criteria for new features and platform enhancements, and support the development and rollout of these features including UAT, defect tracking, and production sign-off.
Identify gaps in current products, processes, and platforms, and propose solutions aligned with business goals, customer needs, and platform capabilities.
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Lead and manage projects to ensure alignment with defined scope, objectives, schedules, and budgets.
Oversee multiple interdependent workstreams, ensuring clear, consistent, and timely reporting.
Engage with stakeholders to provide updates on project progress, changes, and risks. Understand business requirements, propose value-adding ideas, and maintain open communication with internal teams and external vendors.
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Collaborate with divisional business and commercial teams to incorporate current and long-term customer demand information into the forecast at the product and SKU level. Ensure timely demand fulfilment and ensure alignment with AOP and monthly financial updates
Act as conduit between Sales teams and Sera Planning to understand and prioritize customer requirements (delivery, specifications) against product availability, process capabilities, and lead times. Track and monitor shipments status to APJ DCs.
Develop longer term robust forecast system to meet demand requirement. Monitor and track the opportunity/deal via SalesForce, analyze and validate the data.
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Collaborate with divisional business and commercial teams to incorporate current and long-term customer demand information into the forecast at the product and SKU level. Ensure timely demand fulfilment and ensure alignment with AOP and monthly financial updates
Act as conduit between Sales teams and Sera Planning to understand and prioritize customer requirements (delivery, specifications) against product availability, process capabilities, and lead times. Track and monitor shipments status to APJ DCs.
Develop longer term robust forecast system to meet demand requirement. Monitor and track the opportunity/deal via SalesForce, analyze and validate the data.
...
Engage with clients, business users, internal teams, vendors, and technical stakeholders to understand business needs, challenges, and project objectives.
Facilitate requirement gathering sessions, workshops, walkthroughs, and clarification discussions to ensure alignment between business and technical teams.
Manage stakeholder expectations by communicating requirements, assumptions, risks, dependencies, and changes clearly throughout the project lifecycle.
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