To assist the superiors in enforcing procedures, rules and regulations related to the protection of company property, customers and staff, and to ensure strict compliance.
Responsible for the development, maintenance, and management of Python and Go projects, including developing high-performance websites and backend systems, designing product features, detecting and handling bugs, and writing technical documentation.
Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.
Design, develop, and deploy scalable and robust full-stack applications using a variety of modern technologies including React, Next.js, Vue, TypeScript, Go, Java, and Python.