Develop and maintain strong relationships with new and existing clients in the transportation and logistics sector, understanding their needs for quarry and construction material transportation.
Identify and pursue new business opportunities by prospecting potential clients, conducting market research, and presenting Q Fleet's services effectively.
Collaborate with internal teams, including operations and logistics, to ensure seamless service delivery and client satisfaction.
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Accurately process and record incoming customer payments via various methods (check, EFT, credit card), ensuring timely application to customer accounts.
Generate and send out invoices to customers promptly and accurately, verifying all details including pricing, quantities, and terms.
Monitor customer account details for non-payments, delayed payments, and other irregularities, and follow up on overdue accounts through calls, emails, and collection letters.
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Monitor and coordinate day-to-day activities across our key business systems and applications.
Liaise with internal teams, vendors and external stakeholders to ensure smooth system operations.
Manage and provide support for platforms including: Zeoniq, Lark, E-commerce platforms, AutoCount, Power BI and CodeMax (currently used temporarily; transitioning to Cloudberry)
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Managing the team of Customer Support: Manage large volumes of incoming customer inquiries via [phone, email, live chat, and/or social media].
Problem Resolution: Identify, assess, and diagnose customer needs or complaints; provide accurate, valid, and complete information to resolve issues efficiently.
Product Expertise: Maintain a deep understanding of our products/services to guide customers and make relevant recommendations.
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Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills
Customer Service: Greet customers with warmth and enthusiasm, assist with orders, offer recommendations, and resolve any issues to ensure a delightful experience.
Drink Preparation: Prepare bubble teas and other beverages with precision, following standardized recipes to maintain consistent quality and taste.
Cash Handling & Sales: Operate the cash register, process payments (cash and electronic), maintain accurate sales records, and manage the cash drawer responsibly.
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• Provide technical support and troubleshooting for hardware, software, networking, and system-related issues.• Install, configure, test, and maintain IT and surveillance solutions.• Perform on-site and remote support for customers.• Diagnose and resolve technical problems efficiently.• Conduct preventive maintenance and system health checks.• Prepare technical reports, documentation, and service records.• Coordinate with vendors and internal teams to resolve complex technical issues.• Assist in project implementation, commissioning, and customer training.• Other duties assigned by superior.
Operations & Floor ManagementOversee day-to-day store operations.Ensure smooth service flow, especially during peak periodsCoordinate effectively between kitchen and service staff.
Staff Supervision & TrainingLead, train, and motivate staff.Conduct briefings on updates, promotions, and menu changes.Train new employees on service standards, SOPs, and hygiene.Monitor staff performance and discipline when necessary.Ensure self and staff attend and complete Food Handling Course.
Customer ServiceHandle customer inquiries, requests, and complaints professionally.Ensure high customer satisfaction and service consistency.Collect and analyze customer feedback to support improvements.
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