Customer Interaction: Respond to inquiries via phone, email. Provide accurate product and service information. Address customer complaints and provide effective solutions.
Quotation and Order Processing: Develop and provide quotes. Process Purchase Orders, create sales orders, and provide feedback to customers.
Relationship Development: Foster and maintain relationships with both internal and external customers. Effectively collaborate with Sales, Production, Logistics, Finance and other cross-functional areas to ensure critical customer needs are met such as expedites, accounts receivables, export compliance, etc....
Grow the Existing to Bank (ETB) SME base of retail community businesses (Sole Prop, Partnerships, or Sdn Bhds with Annual Sales Turnover (AST) of below RM 10m to grow product holdings and profitabilit
Bring in New to Bank (NTB) customers to the branch via community business visitations, roadshows, or other branched based sales activities
Leads provided by HQ will be a source of acquiring NTB SME customers...