Handle full spectrum of human resource functions including arrangement for the employee onboard and offboarding process and handle employee relation matters.
Planning, executing, & coordinating training to ensure employees are equipped with the necessary skills & knowledge to meet the business needs.
Create and execute learning strategies and programs.
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Good business acumen and knowledge of the industry such as market trends, customer’s business plan, competition and provide market reports and feedback to the management.
Key communication and contact windows to customer in all matters related to business and commercial.
Coordinate and communicate inter departments to meet customer requirements and expectations. With accurate information and timely respond to customers through establishing an effective communication skill.
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Identify and engage with corporate clients, insurance providers, and Third-Party Administrators (TPAs) to secure panel empanelments and corporate health screening contracts.
Conduct market research to analyze healthcare trends, competitor strategies, and untapped patient market segments within the region.
Build and maintain strong, collaborative relationships with General Practitioners (GPs), clinics, and healthcare providers to drive continuous patient referrals.
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Assist in developing and implementing the company’s Quality Management System (QMS) in accordance with ISO 22000, HACCP, FHM, and Halal requirements.
Ensure compliance with all local and international food safety regulations.
Conduct internal audits and support third-party and regulatory inspections (e.g. MOH, DVS, JAKIM).
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Bachelor’s degree in Business Administration, Management, Hospitality, Facilities Management, Estate Management, Social Sciences, or any related field.
Minimum 5 years of relevant experience in residential operations, accommodation management, student services, hospitality, customer service, facilities administration, or related operational functions.
Experience in room allocation, occupancy monitoring, accommodation records, customer enquiries, complaints handling, service coordination, or operational reporting will be an added advantage.
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