Greet customers warmly, coordinate service appointments, and gather accurate vehicle details.
Deliver excellent customer service by understanding customer concerns, obtaining approval for additional repairs when necessary, and explaining repair orders and service procedures clearly.
Prepare repair quotations, update customers on estimated completion timelines, and manage payment transactions.
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Manage deliverable development and workstreams on multiple large, complex high-value projects across a range of industries, problem statements, and cultures
Utilize proven, accredited project and change management methodologies and techniques to help clients drive measurable value
Define scope, timelines, budget and perform cost, benefit, and risk analyses
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Manage deliverable development and workstreams on multiple large, complex high-value projects across a range of industries, problem statements, and cultures
Utilize proven, accredited project and change management methodologies and techniques to help clients drive measurable value
Define scope, timelines, budget and perform cost, benefit, and risk analyses
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SENIOR CUSTOMER SERVICE EXECUTIVE – PETALING JAYA, MALAYSIA
Shape the future of cities. Join our flow.
Welcome to KONE! We are a diverse team of over 60,000 employees, enabling safe, sustainable, and effortless people flow for billions of city dwellers every day. Innovating together across everything we do, we show the way for the good of our planet and its people. Here, you are welcomed as you are, your courage is celebrated, and your impact rewarded. Grounded by our strong roots stretching back over a century, our exciting journey continues – join us and let’s shape the future of cities together!
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