Serve as the senior (L3) escalation point for application incidents and change requests that require code-level fixes on the Mendix Low-Code Platform.
Perform thorough investigation and root cause analysis of reported issues, and design and implement code changes to resolve bugs and deliver small change requests (CRs).
Coordinate and execute deployments of fixes and changes, ensuring releases do not disrupt the client's ongoing project team, timelines, or environments.
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Manage and maintain IT infrastructure across five continental organizations, including servers, networks, workstations, and telecommunications systems, ensuring consistency and compliance across all regional locations
Lead, mentor, and support a small IT team while coordinating technical resources and support across Australia, Korea, Japan, Taiwan, and Singapore
Oversee technical support operations and help desk functions across all regional markets to ensure timely resolution of user issues, accounting for multiple time zones
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Maintain and perform necessary support at customer site, such as troubleshooting, corrective and preventive maintenance, and installation hardware and software modification
Provide service training to the customer and peers
Candidates should possess strong skills in Technical Support, including assisting users with hardware and software issues and providing clear, customer-focused communication.
Candidates should possess skills in Computer Maintenance and Computer Repair, including performing preventive maintenance, replacing components, and ensuring reliable system performance.
Candidates should possess skills in Troubleshooting, including diagnosing system failures, identifying root causes, and implementing effective solutions in a timely manner.
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Support the team in gathering and analyzing data on market trends, customer behavior, and channel performance to identify insights that contribute to product and commercial initiatives.
Assist in the coordination of digital product activities, including documenting user requirements, supporting testing activities (such as UAT), and tracking progress to ensure timely delivery.
Help maintain and support digital platforms and tools such as CRM, DMS, SFA, digital payment solutions, and route optimization systems to enhance commercial effectiveness.
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Focus on the Family Malaysia (FOFM) is a not-for-profit organisation dedicated to helping families thrive. Since 1997, we provide relevant, reliable and reproducible programmes, trusted resources, and family counselling services that strengthen relationships in marriage, parenting, and youth. We partner with like-minded individuals and organisations to nurture, support, and protect time-honoured values and the institution of the family – because we believe strong families build strong communities.
We are looking for a hands-on and resourceful IT & Systems Lead to independently manage and strengthen FOFM’s technology environment. This role oversees IT systems, supports day-to-day technology needs, and drives practical improvements across infrastructure, CRM capabilities, digital operations, and systems integration. The ideal candidate enjoys a broad scope of responsibilities and is passionate about using technology to enable smarter, more effective ways of serving our mission.
Reception & Front Desk ManagementManage daily reception operations, including welcoming visitors, handling enquiries, and ensuring a professional front-ofhouse experience.
Visitor & Guest ManagementCoordinate visitor registration, access arrangements, meeting room coordination, and assist external guests, vendors, andbusiness partners during their visit.
Parking ManagementManage visitor and guest parking arrangements, including registration, parking allocation, and coordination with relevantparties to ensure a smooth parking experience.
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