As part of your trainee program, you will be assigned to IT functions at Evonik Industries AG and get to know the spectrum from Digitalization Strategy, Demand IT, IT Products and Delivery IT to Data & Analytics.
You will also have involvement in topics such as Cyber Security, Cloud, Supply Chain Operations.
You will gain an insight into the operational business and get to know the strategic side of our IT
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Deliver positive technological experience to thousands of customers. We’re looking for a hands-on IT Technician who’s comfortable in fast-paced, real-world environments and enjoys solving problems where it matters most: on the ground.
This role is centered around maintaining and supporting the physical infrastructure in our stores. From server racks to in-store terminals, you’ll be our go-to person for hardware reliability, cabling standards, and first-line IT support.
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Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times
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Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
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Collaborate with the sales team to assess customer needs, deliver product demonstrations, and support the validation/evaluation of new diagnostic systems.
Maintain deep knowledge of the current and future veterinary diagnostic product portfolio.
Provides onsite support to veterinary practices, laboratory research, and veterinary academic settings and is responsible for the overall business health and customer satisfaction
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Serve as the senior (L3) escalation point for application incidents and change requests that require code-level fixes on the Mendix Low-Code Platform.
Perform thorough investigation and root cause analysis of reported issues, and design and implement code changes to resolve bugs and deliver small change requests (CRs).
Coordinate and execute deployments of fixes and changes, ensuring releases do not disrupt the client's ongoing project team, timelines, or environments.
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Manage and maintain IT infrastructure across five continental organizations, including servers, networks, workstations, and telecommunications systems, ensuring consistency and compliance across all regional locations
Lead, mentor, and support a small IT team while coordinating technical resources and support across Australia, Korea, Japan, Taiwan, and Singapore
Oversee technical support operations and help desk functions across all regional markets to ensure timely resolution of user issues, accounting for multiple time zones
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Candidates should possess strong skills in Technical Support, including assisting users with hardware and software issues and providing clear, customer-focused communication.
Candidates should possess skills in Computer Maintenance and Computer Repair, including performing preventive maintenance, replacing components, and ensuring reliable system performance.
Candidates should possess skills in Troubleshooting, including diagnosing system failures, identifying root causes, and implementing effective solutions in a timely manner.
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Maintain and perform necessary support at customer site, such as troubleshooting, corrective and preventive maintenance, and installation hardware and software modification
Provide service training to the customer and peers
Support the team in gathering and analyzing data on market trends, customer behavior, and channel performance to identify insights that contribute to product and commercial initiatives.
Assist in the coordination of digital product activities, including documenting user requirements, supporting testing activities (such as UAT), and tracking progress to ensure timely delivery.
Help maintain and support digital platforms and tools such as CRM, DMS, SFA, digital payment solutions, and route optimization systems to enhance commercial effectiveness.
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