Perform routine checks and daily preventive maintenance, troubleshooting and repairs for M&E equipment to ensure the store system is properly functioning and maintained.
Customer Support: Respond to customer inquiries promptly, professionally, and in a friendly manner via inbound and outbound calls, email, and live chat.
Take ownership of equipment installation, commissioning, preventive maintenance, troubleshooting, repairs and upgrades following product training and competency assessment.
You will execute tests and commissioning duties of high-voltage and power electronic components and systems in the plant at the customer's site within the Asia Pacific region.
Customer management : Establish an effective problem management model to quickly solve technical problems in the regional customer side. Collect and analyze the service needs of customers, report to the headquarters, and provide services to meet the needs of customers Cover the customer and improve customer satisfaction in the region.
Identifies target market-sector-customers and the future requirements and to provide product, service, technical and engineering information to customers
Support the full range of Cepheid products and deliver installation, maintenance, repair, troubleshooting, technical training, and customer support for hardware, software, and connectivity solutions.
You will execute tests and commissioning duties of high-voltage and power electronic components and systems in the plant at the customer's site within the Asia Pacific region.