This is a sales-driven role centered on conversion, closing, and maximizing Customer Lifetime Value (CLV).
At CTG, our Customer Service team does more than just answer inquiries; we focus on driving sales, building trust, and generating long-term customer value. By leveraging the latest AI trends, we play a pivotal role in implementing automation systems such as ManyChat to scale efficiency and service excellence.
Communication Skills
Sales & Business Development
Customer Relationship Management
Presentation Skills
Negotiation Skills
Networking
Self-Motivated
Self-Independent
Teamwork
Time Management
Goal-Oriented
Problem-Solving Skills
Willing To Learn
Valid PSV Licence
Safe Driving
Mandarin Communication
Passenger Transportation
Malaysia–Singapore Cross-Border Driving
Route Planning
Google Maps and Waze
Customer Service
Vehicle Inspection
Time Management
Valid PSV Licence
Safe Driving
Mandarin Communication
Passenger Transportation
Malaysia–Singapore Cross-Border Driving
Route Planning
Google Maps and Waze
Customer Service
Vehicle Inspection
Time Management
Valid PSV Licence
Safe Driving
Mandarin Communication
Passenger Transportation
Malaysia–Singapore Cross-Border Driving
Route Planning
Google Maps and Waze
Customer Service
Vehicle Inspection
Time Management
Valid PSV Licence
Safe Driving
Mandarin Communication
Passenger Transportation
Malaysia–Singapore Cross-Border Driving
Route Planning
Google Maps and Waze
Customer Service
Vehicle Inspection
Time Management
Valid PSV Licence
Safe Driving
Mandarin Communication
Passenger Transportation
Malaysia–Singapore Cross-Border Driving
Route Planning
Google Maps and Waze
Customer Service
Vehicle Inspection
Time Management
Valid PSV Licence
Safe Driving
Mandarin Communication
Passenger Transportation
Malaysia–Singapore Cross-Border Driving
Route Planning
Google Maps and Waze
Customer Service
Vehicle Inspection
Time Management
Valid PSV Licence
Safe Driving
Mandarin Communication
Passenger Transportation
Malaysia–Singapore Cross-Border Driving
Route Planning
Google Maps and Waze
Customer Service
Vehicle Inspection
Time Management
Valid PSV Licence
Safe Driving
Mandarin Communication
Passenger Transportation
Malaysia–Singapore Cross-Border Driving
Route Planning
Google Maps and Waze
Customer Service
Vehicle Inspection
Time Management
Valid PSV Licence
Safe Driving
Mandarin Communication
Passenger Transportation
Malaysia–Singapore Cross-Border Driving
Route Planning
Google Maps and Waze
Customer Service
Vehicle Inspection
Time Management
Valid PSV Licence
Safe Driving
Mandarin Communication
Passenger Transportation
Malaysia–Singapore Cross-Border Driving
Route Planning
Google Maps and Waze
Customer Service
Vehicle Inspection
Time Management
Communication Skills
Sales & Business Development
Customer Relationship Management
Presentation Skills
Negotiation Skills
Networking
Self-Motivated
Self-Independent
Teamwork
Time Management
Goal-Oriented
Problem-Solving Skills
Willing To Learn
The role is responsible for strengthening integration and coordination between Production and Maintenance. The position will drive, coordinate, and manage the COMPANY's active maintenance contracts involving contractors, vendors, and OEMs.
Implementation of Execute Maintenance Work Process consists of external services requirements such as contractors and OEM which are assisted by maintenance executives.
Monitor, analyze, and identify gaps in the implementation and performance of the Execute Maintenance Work Process, and drive continuous improvement to ensure compliance with MFWP requirements and achievement of PMMS score targets.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...