Responsible for maintaining information on e-commerce platforms, responding to customer enquiries, and following up on orders
Respond to customer enquiries promptly and provide assistance regarding products, pricing, orders, payments, delivery, after-sales service, and other related matters
Follow up on customer needs and order status, and handle and provide timely feedback on customer issues
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Product Knowledge
Communication Skills
Retail Sales
Communication Skills (Mandarin & English)
Sales
Interpersonal Skills
Retail Experience
Customer Service
Sales Presentations
Territory Management
Business Development