Monitor follow-up actions with the team and coordinate both customer personnel and in-house resources to troubleshoot and resolve issues, ensuring timely closure. Conduct monthly service review meetings and submit meeting minutes and reports in a timely manner.
Perform reviews and QC to ensure all customers monthly service reports are accurate and submitted timely to committed customers.
Monitor and track customer complaints and related issues, ensuring timely resolution to satisfaction of the customer (TSM Request and Issue Management Tracker). Compile and submit TSM reports for DCTSM health reporting to management.
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Candidates should possess strong Communication and Customer Service skills to engage diverse customers, explain product features clearly.
Candidates should possess proven Sales abilities, including target-driven selling, negotiation, and relationship-building skills in a direct sales or field-based environment.
Candidates should possess basic Finance knowledge to understand credit card products, repayment structures, and responsible lending principles.
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Collection of property maintenance fees/ miscellaneous payment, attend to owner's inquiries and resolve their problems/ complaints, report and follow up with contractors on rectification of defects.
Responsible for creating, updating and keeping of management files.
Coordinate with the Project Manager, contractors and maintenance team on property inspection/ maintenance/ issues.
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Comply with the rules and regulations of the company, complete the task assigned by manager/ assistant manager/ supervisor of the department.
Responsible to self- safety, implement standard safety operation system.
According to maintenance plan and inspection standard of public facilities and equipment, carry out daily management task of facilities and equipment.
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Adhere to the company's policies and procedures and finish the tasks that the manager, assistant manager, or department supervisor assigns you.
Implement a standard safety operation strategy and take responsibility for your own safety.
Perform daily facility and equipment management tasks in accordance with the maintenance plan and inspection standards of public facilities and equipment.
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Leadership and Management:Lead, mentor, and develop the mechanical, electrical, and BMS engineering teams to ensure high performance and professional growth.Oversee the 24/7 shift team, ensuring effective communication and coordination to maintain continuous operations.
Operational Excellence:
Ensure the efficient and reliable operation of all critical systems, including HVAC, electrical distribution, generators, UPS, and BMS.
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Leadership and Management:Lead, mentor, and develop the mechanical, electrical, and BMS engineering teams to ensure high performance and professional growth.Oversee the 24/7 shift team, ensuring effective communication and coordination to maintain continuous operations.
Operational Excellence:
Ensure the efficient and reliable operation of all critical systems, including HVAC, electrical distribution, generators, UPS, and BMS.
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Supervise daily support services including Housekeeping, Linen and Laundry, Pest Control, and Waste Management to ensure quality standards and vendor compliance.
Manage linen supply, collection, inventory tracking, audits, and routine inspections across clinical and non-clinical departments.
Ensure strict adherence to infection control, safety protocols, and MSQH accreditation requirements.
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Oversee the design, installation, and maintenance of fire protection systems, including sprinklers, fire alarms, suppression systems, and emergency lighting.
Ensure all fire systems are fully operational and compliant with local, national, and international fire safety standards and regulations.
Regularly inspect and test fire protection systems to ensure they are in proper working order and meet all safety requirements.
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Perform diagnostic imaging procedures (X-ray, CT, MRI, Fluoroscopy, Mammography, Trauma Imaging, Mobile X-ray) according to established protocols and clinician/radiologist requests.
Apply radiation protection principles in accordance with Act 304, BSRP 2010, ALARA, and departmental safety protocols to protect patients, staff, and self.
Prepare and educate patients by explaining procedures, ensuring comfort, obtaining relevant history, assessing safety risks, and providing compassionate care throughout the imaging process.
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Diploma, Advanced Diploma, or Bachelor’s Degree in Business, Marketing, Information Technology, Computer Science, or a related discipline.
Minimum 3 years of experience in IT solution sales, managed services sales, business development, account management, or technology service sales.
Strong sales ownership with the ability to generate leads, approach new customers, qualify opportunities, follow up consistently, negotiate, and close sales.
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