This role is responsible for supporting end-to-end sales and service operations activities for the Malaysia Medical Technology business, ensuring accurate coordination, process compliance, timely execution and proper documentation across commercial, service, tender, inventory and customer support activities. The position works closely with Sales, Service, Logistics, Finance, Compliance and regional support teams to coordinate customer requests, quotations, contracts, service dispatching, tenders and internal processes accurately and efficiently. The incumbent is expected to work with minimal supervision, follow established processes, escalate issues when required, support system adoption and contribute to practical improvements in daily sales and service operations.
Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
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Perform comprehensive installation, maintenance, and repair of HVAC systems, including air conditioning units, heating systems, refrigeration units, and ventilation systems, ensuring compliance with manufacturer specifications and industry standards.
Conduct detailed inspections and diagnostics of HVAC systems to assess operational efficiency, identify potential problems, and implement corrective actions to mitigate downtime.
Troubleshoot and resolve complex mechanical, electrical, and control system failures, utilizing advanced diagnostic tools and techniques.
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Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
...
Perform comprehensive installation, maintenance, and repair of HVAC systems, including air conditioning units, heating systems, refrigeration units, and ventilation systems, ensuring compliance with manufacturer specifications and industry standards.
Conduct detailed inspections and diagnostics of HVAC systems to assess operational efficiency, identify potential problems, and implement corrective actions to mitigate downtime.
Troubleshoot and resolve complex mechanical, electrical, and control system failures, utilizing advanced diagnostic tools and techniques.
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Defining key targets and ensuring their achievement by monitoring progress and implementing improvement actions to enhance customer support and satisfaction.
Ensuring the most competitive offers by considering market conditions and customer requirements, and identifying the most effective sales approach (e.g., direct sales, consortium, or channel).
Overseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer, and supporting bid/no-bid analyses and decisions.
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Own end-to-end operational delivery, including KL Site deliverables, service levels, quality, productivity, capacity, compliance, and customer experience.
Lead the expansion and operational readiness of the KONE Customer Care Centre
Establish a strong customer service culture focused on responsiveness, empathy, effective resolution, and professional communication.
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This position is managed by Hunters International on behalf of our client. By applying, you acknowledge that your application will be shared with the hiring company for recruitment purposes.
This role is advertised by Hunters International on behalf of MOBA Asia Sdn. Bhd.
Own end-to-end operational delivery, including KL Site deliverables, service levels, quality, productivity, capacity, compliance, and customer experience.
Lead the expansion and operational readiness of the KONE Customer Care Centre
Establish a strong customer service culture focused on responsiveness, empathy, effective resolution, and professional communication.
...
You will take full ownership of end-to-end resolution for CEO, Executive, and Regulatory Compliance escalations across Singapore and Malaysia.
You will strictly adhere to the 15-minute acknowledgement and 7-day resolution frameworks.
You will partner with Legal, Public Affairs, and Regional Compliance teams to draft empathetic, risk-mitigated executive write-ups and formal statutory responses, preventing brand fallout and regulatory penalties.
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Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System.
Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms.
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Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
...