Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
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Support serviceable Schneider equipment including but not limited to: electrical switchgear, protection relays, PLCs, HMIs, Gateway, Servers, Communication, Networking in ENMCS & IMCS environment.
Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.
Develop innovative solutions to more complex technical problems that arise during start-up.
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At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
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Contributing to customer satisfaction by planning and executing service work as per customer order and expectation(s).
Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations. Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
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Contributing to customer satisfaction by planning and executing service work as per customer order and expectation(s).
Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations. Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
...
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Provide courteous, timely, and professional technical support to end-users via phone and email, assisting with IT-related incidents, inquiries, and service requests.
Receive, understand, and accurately document user issues, ensuring sufficient information is captured for troubleshooting, escalation, and resolution.
Log, update, monitor, and manage service desk tickets using BMC and ServiceNow, ensuring accurate categorization, prioritization, assignment, documentation, and timely follow-up.
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Inspect, troubleshoot, service, and repair power tools and equipment while maintaining proper repair records and ensuring completed jobs meet the required service and quality standards.
Handle high-volume inbound calls from Tune Talk customers.
Assist customers with enquiries related to Mobile plans and services, SIM cards and activation, Account-related enquiries, Top-up and payment issues, Billing enquiries, Network and connectivity issues, Promotions and service information
Listen actively to customers and identify their concerns.
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Carry out service, maintenance, commissioning, overhaul, trouble-shooting, installation, warranty repair and any other specialist service on the complete range of JCI and other manufactures Process and Industrial refrigeration equipment.
Carry out comprehensive plant audit for Industrial and Process refrigeration systems and write detailed report explaining the plant condition, observations and recommendations
Travel throughout the South East Asia and other regions shore and off shore as required by the business in order to service the customer base
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Schedule service task with MVM and coordinate on the monthly service for chiller, cooling tower, water pump and water treatment including annual chiller ASD & quarterly legionella test.
Obtain updates on the service progress and parameter summary update from operator.
Attend site meeting with MVM and provide advice on operational related matter.
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Lead and coordinate day-to-day customer service operations for the Robotics business, ensuring exceptional service delivery and customer satisfaction.
Act as the primary point of contact for customers, managing orders, quotations, service requests, inquiries, and escalations in a timely and professional manner.
Collaborate closely with Sales, Service, Supply Chain, and Finance teams to ensure seamless order fulfilment, issue resolution, and an outstanding end-to-end customer experience.
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Defining key targets and ensuring their achievement by monitoring progress and implementing improvement actions to enhance customer support and satisfaction.
Ensuring the most competitive offers by considering market conditions and customer requirements, and identifying the most effective sales approach (e.g., direct sales, consortium, or channel).
Overseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer, and supporting bid/no-bid analyses and decisions.
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