Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times
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Comply with Commerzbank’s Code of Conduct and understand all relevant workflows, guidelines, policies, and procedures essential for the role, including the Global Client Lifecycle Management (GCLM), Global Screening, and WLF Screening procedures and their local addenda. Understand client coverage / segmentation and products / services offered to client, as well as CGSS structure.
Ensure transparent, consistent communication of goals, expectations, and feedback. Ensure appropriate stakeholder management, providing timely and accurate information for further or follow up action.
Set measurable goals, monitor performance, provide feedback, and support career development of team members. Evidence achievement of such goals by generating appropriate statistics / metrics / KPIs to be used in management reporting.
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As a Network Security Engineer (Firewall) you will work in a team focused on network-security related services. The primary focus of a network-security engineer is technical.
You would be responsible for implementing and operating network-security related services together with other members of your team. These tasks include security policy implementation on firewall devices, lifecycle-management, participation in firewall upgrades and changes related to the infrastructure.
Administration of Firewall, Site to Site VPN and SSL Interception environment
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Maintain platform stability and performance across production and non-production environments, including monitoring, troubleshooting, and daily operational checks.
Support release management: packaging, testing, deployment, and post-deployment verification across environments.
Provide first-level support — triage, troubleshoot, and resolve platform incidents, escalating where required.
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Possess knowledge in Banking Operations, specifically for Payment processing flow.
Responsible for the efficient and accurate processing for incoming and outgoing payments at a high volume, with a specific deadline.
Release urgent USD payments as arranged with the remitter or upon request and in consideration of the FRB account balance requirements as communicated daily by MTR management team.
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To take an important role I the month-end process by passing accounting entries as needed
To guide junior staff in the team
To work closely with the Regional Head Office in Singapore as well as various stakeholders in the other services entities to ensure consistency in payment processes across the serviced entities
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• Responsible for the independent, compliant and timely handling of sections of the export L/C process guided by the operating procedures, guidelines, policies, practices, code of conduct and standards imposed by the Company/Group.
• Verify and release transactions with an unlimited release authority.
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As a Senior Network Security Engineer (Firewall), you will work within a team responsible for secure, stable and compliant network-security services. The role remains strongly technical, with increased ownership for complex implementations, troubleshooting and operational quality.
You will implement and operate firewall, VPN, SSL interception and network micro-segmentation services together with the team. Responsibilities include security policy implementation, lifecycle management, upgrades, infrastructure changes and resolution of complex incidents.
You will provide technical guidance to engineers, contribute to technical reviews and help improve documentation, standards and operational procedures. The role does not include direct people-management responsibility.
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As a Network Security Engineer (Firewall) you will work in a team focused on network-security related services. The primary focus of a network-security engineer is technical.
You would be responsible for implementing and operating network-security related services together with other members of your team. These tasks include security policy implementation on firewall devices, lifecycle-management, participation in firewall upgrades and changes related to the infrastructure.
Administration of Firewall, Site to Site VPN and SSL Interception environment
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The primary responsibility of this role is the operational database administration of Oracle, MSSQL, Sybase.
Reporting to the Database Team Head, the Database Administrator (DBA) is expected to work autonomously with an agile and adaptive mindset, leveraging appropriate tools to meet evolving requirements, and also adaptable to merge into managed service model to deliver database service if required.
Key duties include maintaining high availability and integrity of database systems, solving technical issues, optimizing performance, and ensuring seamless user experiences.
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Participate in a cross-functional team in order to be able to perform all the tasks required to deliver the relevant products, services, processes and systems
Product portfolio management and control, implementation and further development of one or more products, services, processes and/or systems throughout the entire lifecycle in a team, taking into account quality standards.
Development and implementation of digital strategies, ensuring the core infrastructure of products, services, processes and systems, consistent introduction of innovative technologies, and development and expansion of the use of digital channels
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Perform technical installation, troubleshooting, fault resolutions and/or escalations of Workplace infrastructure such as messaging, file and print, video conferencing & telephony systems and Microsoft Operating system for all Commerz Global Service Solutions users.
Managed end user infrastructure support/configuration covering endpoints and mobiles devices.
Manage/Provide remote assistance for all end user application and hardware support (Microsoft 365, XenApp etc.)
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The SOC ITIL and ITSCM functions will act as gatekeepers and quality assurance authorities for Change and Problem tickets in ServiceNow, ensuring their plausibility and correctness. Another primary responsibility is the oversight and control of IT emergency concepts and IT test protocols, as well as the escalation of any identified compliance violations.
This position requires close collaboration with the ITIL team and other relevant stakeholders, particularly in the alignment and maintenance of SharePoint content, coordination with the ServiceNow team, and the harmonization of cross-team processes.
Perform controls on Change and Problem tickets; ensuring that they are processed correctly and in sustainable manner.
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