Maintain platform stability and performance across production and non-production environments, including monitoring, troubleshooting, and daily operational checks.
Support release management: packaging, testing, deployment, and post-deployment verification across environments.
Provide first-level support — triage, troubleshoot, and resolve platform incidents, escalating where required.
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Possess knowledge in Banking Operations, specifically for Payment processing flow.
Responsible for the efficient and accurate processing for incoming and outgoing payments at a high volume, with a specific deadline.
Release urgent USD payments as arranged with the remitter or upon request and in consideration of the FRB account balance requirements as communicated daily by MTR management team.
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To take an important role I the month-end process by passing accounting entries as needed
To guide junior staff in the team
To work closely with the Regional Head Office in Singapore as well as various stakeholders in the other services entities to ensure consistency in payment processes across the serviced entities
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• Responsible for the independent, compliant and timely handling of sections of the export L/C process guided by the operating procedures, guidelines, policies, practices, code of conduct and standards imposed by the Company/Group.
• Verify and release transactions with an unlimited release authority.
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As a Senior Network Security Engineer (Firewall), you will work within a team responsible for secure, stable and compliant network-security services. The role remains strongly technical, with increased ownership for complex implementations, troubleshooting and operational quality.
You will implement and operate firewall, VPN, SSL interception and network micro-segmentation services together with the team. Responsibilities include security policy implementation, lifecycle management, upgrades, infrastructure changes and resolution of complex incidents.
You will provide technical guidance to engineers, contribute to technical reviews and help improve documentation, standards and operational procedures. The role does not include direct people-management responsibility.
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As a Network Security Engineer (Firewall) you will work in a team focused on network-security related services. The primary focus of a network-security engineer is technical.
You would be responsible for implementing and operating network-security related services together with other members of your team. These tasks include security policy implementation on firewall devices, lifecycle-management, participation in firewall upgrades and changes related to the infrastructure.
Administration of Firewall, Site to Site VPN and SSL Interception environment
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The primary responsibility of this role is the operational database administration of Oracle, MSSQL, Sybase.
Reporting to the Database Team Head, the Database Administrator (DBA) is expected to work autonomously with an agile and adaptive mindset, leveraging appropriate tools to meet evolving requirements, and also adaptable to merge into managed service model to deliver database service if required.
Key duties include maintaining high availability and integrity of database systems, solving technical issues, optimizing performance, and ensuring seamless user experiences.
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Participate in a cross-functional team in order to be able to perform all the tasks required to deliver the relevant products, services, processes and systems
Product portfolio management and control, implementation and further development of one or more products, services, processes and/or systems throughout the entire lifecycle in a team, taking into account quality standards.
Development and implementation of digital strategies, ensuring the core infrastructure of products, services, processes and systems, consistent introduction of innovative technologies, and development and expansion of the use of digital channels
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Perform technical installation, troubleshooting, fault resolutions and/or escalations of Workplace infrastructure such as messaging, file and print, video conferencing & telephony systems and Microsoft Operating system for all Commerz Global Service Solutions users.
Managed end user infrastructure support/configuration covering endpoints and mobiles devices.
Manage/Provide remote assistance for all end user application and hardware support (Microsoft 365, XenApp etc.)
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The SOC ITIL and ITSCM functions will act as gatekeepers and quality assurance authorities for Change and Problem tickets in ServiceNow, ensuring their plausibility and correctness. Another primary responsibility is the oversight and control of IT emergency concepts and IT test protocols, as well as the escalation of any identified compliance violations.
This position requires close collaboration with the ITIL team and other relevant stakeholders, particularly in the alignment and maintenance of SharePoint content, coordination with the ServiceNow team, and the harmonization of cross-team processes.
Perform controls on Change and Problem tickets; ensuring that they are processed correctly and in sustainable manner.
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The Level 2 Analyst is responsible for conducting in-depth investigations of escalated alerts and events, as well as incidents reported manually by users. This role is crucial in enhancing data accuracy, performing detailed research, and categorizing complex cases to ensure effective incident response and management.
The Level 2 Analyst plays a vital role in safeguarding the organization's information security by identifying threats, analyzing attack methods, and providing actionable insights for mitigation and prevention. Through meticulous analysis and data enrichment, the Level 2 Analyst significantly contributes to the overall efficiency and effectiveness of the security operations team. Must be willing to work shift to cover APAC hours (9AM to 6PM) and NY hours (10PM to 7AM).
Perform comprehensive analysis of escalated cases from Level 1 Analysts to identify root causes and potential threats.
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The Active Defense Center is responsible for the early and effective detection and prevention of attacks on the bank's data integrity and information security in the exciting environment of Cyber Security. We achieve this together with our 3 existing ADC locations in Singapore, Frankfurt and New York together with our new 24/7 first level SOC in KL. We are responsible for the detection and proactive defense against cyber-attack scenarios and actively define and manage the implementation and configuration of appropriate security measures.
In the first level SOC you will be responsible for monitoring our core SIEM tool Google Chronicle as well as MS-Defender and VectraAI. Based on pre-defined playbooks you will initiate response measures as well as document and track incidents in ServiceNowSecOps. In addition, you will provide comprehensive reports on Cyber incidents. Further you will monitor external information sources on upcoming vulnerabilities and available patches and create internal patch advisories for distribution into the Bank. You are characterized by a high level of flexibility and commitment and a basic understanding of Cyber security topics.The role also includes the participation in task forces to respond to cyber threats.
Studies or equivalent training with a focus on information and Cyber security
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The primary responsibility of this role is the operational database administration of Oracle, MSSQL, Sybase, Redis/Cassandra database and Postgres database.
Reporting to the Database Team Head, the Database Administrator (DBA) is expected to work autonomously with an agile and adaptive mindset, leveraging appropriate tools to meet evolving requirements, and also adaptable to merge into managed service model to deliver database service if required.
Key duties include maintaining high availability and integrity of database systems, solving technical issues, optimizing performance, and ensuring seamless user experiences.
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