Technical Support:o Provide first-line support to end-users via phone, email, and chat to address PC, desktop, mobile, printer, hardware, software, and network issues.o Diagnose and resolve technical problems, escalating complex issues to senior support staff as needed.o Document and track all incidents and service requests in the ticketing system, ensuring detailed and accurate records.
Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions about products, services, and order status.
Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions about products, services, and order status.