Define the "Bloomthis Way" (The Playbook): Create and own the Service Culture Playbook. You will design the scripts, the tone of voice, and the "unboxing" of our service experience to ensure it feels premium, empathetic, and effortless.
Coach & Elevate (Training): You are a teacher at heart. You will personally train the team on soft skills, high-level communication, and the "art of the save," ensuring every team member sounds like a brand ambassador, not a call center agent.
Luxury Service Recovery: Manage high-stakes escalations with the poise of a 5-star hotel manager. You’ll have the autonomy to make "make-it-right" decisions that protect our brand reputation.
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Clear and effective communication and writing with customers. Active listening and understanding of customer needs.
Communication Accurate and informative responses to customer inquiries. Communicate with superior any latest information or issue. Timely response to customer inquiries and issues. Reduced average response time for resolving customer concerns.
Responsiveness Reduced average abandoned call from customer. Increased first-contact resolution rate. Handling all task provided by superior. Thorough understanding of the company's products or services.
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Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
· To assist doctors, nurses, other hospital employees and patients with a variety of different tasks to make sure the hospital is operating in the most productive manner possible.
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Perform deburring, polishing, and cleaning activities to remove sharp edges and ensure that there is a good product finish to meet customer’s product requirements.
Perform quality check throughout the product realization process to ensure product/ process quality control such as ensuring proper part handling, placement, visual inspection and product preservation (i.e. the use of gloves, anti-rust, etc. to prevent rust).
Provide feedback and highlight any production issue/ product abnormality to Supervisor/ Departmental Lead for further disposition.
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Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
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Communication is key to running a successful store.
Create and maintain the right systems in place to ensure all staff can effectively communicate with each other, both on and off the shop floor.
Lead from the front and demonstrate 5* Customer Experience yourself while on the shop floor. Be aware of your shop floor at all times through observing and listening to the consultations taking place. Providing clear and consistent feedback and direction to the team on their customer experience is key to shop floor leadership.
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Communication is key to running a successful store.
Create and maintain the right systems in place to ensure all staff can effectively communicate with each other, both on and off the shop floor.
Lead from the front and demonstrate 5* Customer Experience yourself while on the shop floor. Be aware of your shop floor at all times through observing and listening to the consultations taking place. Providing clear and consistent feedback and direction to the team on their customer experience is key to shop floor leadership.
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