Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Lead recruitment activities including job advertising, resume screening, shortlisting, interview arrangement, participation in interviews, candidate selection and reference checks.
Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements in order to improve services quality.
Leads RMA operations for equipments such as UPS, PDUs and batteries, and ensuring timely processing, proper troubleshooting, coordinated repairs if required, and quality assurance to deliver dependable customer support and system reliability
Accelerate your logistics skills by managing end-to-end air and ocean import-export tasks, including documentation, carrier coordination, customs touchpoints, and delivery monitoring. Gain practical exposure to shipment lifecycles that hiring managers value.