Provide responsive, hands-on IT support for hardware, software, and connectivity issues, minimizing disruption to daily operations.
Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
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To ensure the Cell is not constrained due to the lack of technical capability or knowledge
To ensure all maintenance tasks are planned, organized, and executed with the least effort at optimised cost
To transfer knowledge to the Cell teams, and to ensure that the proper level of skills and qualification are successfully deployed Cell to deliver cell team goals and objectives
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Your role is to design, refine and scale site planning processes so our projects meet deadlines and quality targets. You will turn drawings and briefs into realistic schedules, and keep contractors and suppliers aligned day to day.