This is a retention-driven role centered on service recovery, brand loyalty, and minimizing churn. At CTG, our After Sales team is the final guardian of the customer experience. You won’t just solve problems; you will transform potential dissatisfaction into long-term trust. By efficiently managing post-purchase workflows and leveraging AI-driven CRM tools, you ensure that every customer becomes a repeat buyer and a brand advocate. Your mission is to enhance the customer journey and close the feedback loop, ensuring all post-purchase issues are addressed with professional integrity.
This is a retention-driven role centered on service recovery, brand loyalty, and minimizing churn. At CTG, our After Sales team is the final guardian of the customer experience. You won’t just solve problems; you will transform potential dissatisfaction into long-term trust. By efficiently managing post-purchase workflows and leveraging AI-driven CRM tools, you ensure that every customer becomes a repeat buyer and a brand advocate. Your mission is to enhance the customer journey and close the feedback loop, ensuring all post-purchase issues are addressed with professional integrity.
Conducts or participates in research, design, development and testing of mechanical assemblies including component modelling. FEA and tolerance analysis of products.
Product definition: Assist in product definition by understanding the operating environment. Proposing designed to cost solutions. Estimating development timelines. Proposing innovative solutions. Deriving Product specification from Customer requirements.
Design: Produce effective mechanical designs by working to the mechanical design procedures. Produce calculations as required to qualify design. Investigate concepts and justify the decision making process. Solid Modelling parts and assemblies using SolidWorks and EPDM. Making of mechanical prototypes. Assembling and testing prototypes. Preparing and coordinating design reviews. Supervise and assist production when initially required. Assist with installation and maintenance. Conducts in-house design reviews and technical meetings.
...
Assist the Warehouse Manager in overseeing receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing operational programs.
Train, supervise, and manage the warehouse team to resolve daily operational issues and achieve short and long-term performance goals.
Assist in reviewing and preparing workflow, manpower planning, space utilization, equipment layout, and action plans to ensure productivity, quality, and customer service standards are met.
...
Inventory Management
Warehouse Operations
Team Leadership
Logistics Coordination
Stock Control
Process Improvement
Workplace Safety
Order Fulfillment
Staff Supervision
Supply Chain
Requirement Gathering & Analysis: Collaborate with business, operations, and technical teams to collect and clarify requirements. Identify real user needs through feedback and business scenario analysis to define clear, actionable solutions.
Project Management & Coordination: Develop detailed project plans with clear timelines, milestones, and risk points. Coordinate with design, development, QA, and business teams to ensure projects are on track.
Documentation: Write clear and comprehensive requirements documents, functional specifications, and workflows.
...
Preparation and monitoring relating to planning, approval, data collection and data updating/reporting comprising design, work schedule, labor schedule, material schedule, machinery schedule, cost and other schedule.
Preparation and monitoring relating to work implementation and data collection comprising piling schedule, building work schedule, infrastructural work schedule, facilities, Labor schedule, material schedule, machinery schedule and other schedule.
Preparation and monitoring relating to planning, approval, data collection and data updating/reporting comprising design, work schedule, labor schedule, material schedule, machinery schedule, cost and other schedule.
...
Handling orders and shipments processing including import, export & local shipments arrangement and documentation e.g: packing list, pro-forma invoice, customs forms, health certificate, and certificate of origin etc.
Coordinate with forwarding agents for shipment booking and preparation of shipping documents, as well as logistic company for transportations arrangement.
Responsible in supervising and leading day to day maintenance and building defect repair activities of the company premises
Serve as the escalation point for any operational issues
To plan, coordinate and lead building and grounds maintenance including building repair, electrical, aircon maintenance, plumbing, painting, replacements and lift maintenance
...
Leadership
Stock Management
Restaurant Management
Operations Management
Food and Beverage Management
Staff Training and Development
Inventory Management
Customer Service
Budget Management
Quality Control
Menu Development
Team Leadership