Handle customer enquiries, requests, and feedback from various channels including retail outlets, online platforms, email, and phone calls, providing timely and effective solutions.
Explain product information to customers and guide them on proper product usage.
Maintain strong customer relationships to enhance customer satisfaction, loyalty, and member engagement.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Lead end-to-end project management of high-rise construction projects, from mobilization to final handover and defects liability period (DLP)
Develop and manage overall project master schedules, budgets, and resource plans; monitor progress against baseline and implement corrective actions as needed
Oversee site operations, coordinating with site teams, subcontractors, consultants, and suppliers to ensure works are executed to specification, on time, and within budget
...
Administrative, coordination and organizational tasks in support of managers and professionals and/or prepare correspondence, reports and records of proceedings and other specialized documentation.
Administrative, coordination and organizational tasks in support of managers and professionals and/or prepare correspondence, reports and records of proceedings and other specialized documentation.
Assist the Warehouse Manager in overseeing daily warehouse operations, including receiving, storage, inventory control, picking, packing, and dispatch, to ensure smooth and efficient workflow.
Supervise warehouse personnel by assigning tasks, monitoring productivity, providing coaching, and ensuring compliance with company policies, SOPs, and safety requirements.
Maintain inventory accuracy through cycle counts, stock reconciliations, and timely investigation of inventory discrepancies.
...
Loyalty & Digital Analyst (Marketing)Oil & Gas Industry1 Year Contract (renewable)Mon – Fri (9am – 6pm) – HybridKuala Lumpur (beside NU Sentral)Base Salary: MYR 5,000 - MYR 5,500Role PurposeThe Loyalty & Digital Analyst supports the growth and performance of Client’s loyalty, CRM and App ecosystem by turning data into actionable insights.The role is responsible for tracking loyalty performance, CRM effectiveness, App engagement, digital voucher performance, campaign results, issue trends and tech delivery progress. The analyst will support the team in identifying growth opportunities, diagnosing operational or technical issues, improving campaign effectiveness and enabling better business decisions for Client App and loyalty roadmap prioritization.This role works closely with the Loyalty & Digital Manager and Loyalty & Digital Implementer, Loyalty partner, IT, digital product teams, CRM agencies, vendors and internal stakeholders.Key Accountabilities1. 1. Performance & Insightso Monitor and analyze loyalty, CRM and App performance.o Track key metrics including TAC, acquisition and retention.o Provide insights and recommendations to drive business growth.o Build and maintain regular performance dashboards and reports.2. Campaign & CRM Analyticso Support customer segmentation and campaign targeting.o Measure campaign effectiveness and identify optimization opportunities.o Conduct post-campaign analysis and share key learnings.o Support test-and-learn initiatives and A/B testing3. Shell App & Digital Product Supporto Monitor app adoption, engagement and customer journeys.o Identify customer pain points and improvement opportunities.o Provide data and insights to support Shell App roadmap decisions.o Support business case development for new features and enhancements.4. Issue Management & Escalation Supporto Assess customer and business impact of issues.o Support customer operations in escalation and provide updates for stakeholders.5. Tech Delivery & UAT Supporto Support business requirements, UAT and launch readiness activities.o Track defects, enhancements and delivery progress.o Coordinate testing for loyalty, CRM, voucher and app features.o Monitor performance after launch and highlight issues or opportunities
Human Resources (HR)
Employee Relations
Recruitment/Talent Acquisition
Performance Management
HR Policies and Procedures
Compensation and Benefits
Training and Development
Backend Development
.NET
C#.Net
ASP.NET
ASP.NET Core
SQL Server
API Development
Problem Solving
Troubleshooting
Banking
E-Commerce
Microservices Architecture
RabbitMQ
Apache Kafka
Redis
AWS
Azure Cloud
Basic knowledge of Windows operating systems. ×
Basic understanding of computer hardware and software troubleshooting. ×
Teams and other business applications. ×
SQL Server / SQL
Microsoft Windows Server
Microsoft 365
AWS / Microsoft Azure
Database management
Application support
Software testing / UAT
- Execute assigned sales activities, roadshows, and promotional events, ensuring smooth operations from setup to completion.- Collaborate closely with the Trade Marketing team to monitor weekly sampling plans and promotional activities.- Coordinate with the Sales team to ensure effective implementation of product promotions.- Monitor outlet stock availability and ensure timely replenishment.- Conduct regular retail visits to ensure merchandising compliance and proper display execution.- Provide operational support to the Sales team during manpower shortages or peak business periods.- Analyze field execution and provide recommendations to improve operational efficiency and sales performance.