• Technical Support:o Provide first-line support to end-users via phone, email, and chat to address PC, desktop, mobile, printer, hardware, software, and network issues.o Diagnose and resolve technical problems, escalating complex issues to senior support staff as needed.o Document and track all incidents and service requests in the ticketing system, ensuring detailed and accurate records.
Develop and execute strategic sales plans to achieve company- sales targets and expand the customer base for smartphone spare parts and repair services.
Provide comprehensive administrative support to the management team, including managing calendars, scheduling appointments, coordinating meetings, and handling correspondence with professionalism and efficiency.