You will have the chance to lead production support activities for a major financial institution, ensuring seamless service reliability and operational health across multiple applications.
Process and verify vendor invoices (PO and non-PO, including repair & maintenance and insurance) against quotations, purchase orders and work orders before submitting to SAP/Finance for payment release.
Provide First Call Resolution (FCR) technical support to customers via phone, self-service tickets and live chat, ensuring requests are responded to in a timely manner.
Provide system and functional support for key business applications, including ERP, SCM, Batching Plant systems, softphone systems and other online applications.
The IT Support Engineer / Junior Technologist is based in our Kuala Lumpur office and looks after IT for the 1000heads APAC business, roughly 40 people across Kuala Lumpur, Sydney, Melbourne and Tokyo. The role splits three ways: around 40% is day-to-day IT support for APAC, around 10% is working with our global IT team in London and covering the occasional out-of-hours request, and the remaining 50% is spent on regional technology projects alongside our Technical Director, AI Specialist and Full Stack Developer.
Provide First Call Resolution (FCR) technical support to customers via phone, self-service tickets and live chat, ensuring requests are responded to in a timely manner.