Contacting existing customers and gaining inquiries both exports and imports.
dealing with oversea agent for all the inquiries by email.
Obtaining best shipping rates and quoting customers and oversea agents for Sea freight, Air freight, Customs forwarding, warehousing and door delivery.
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We are looking for a Tech Support Lead to take the next step from being a strong individual contributor into leading day-to-day technical support. This is a hands-on role, not a management position: you are not a developer, but you can read code, trace it through a system, identify the root cause of a bug, and make a simple, low-risk fix yourself when appropriate. For anything beyond a simple fix, you partner closely with the development team to drive issues to a permanent resolution. You are comfortable using AI-assisted tools to speed up investigation, debugging, and documentation. Alongside the technical work, you act as the point person for your support team, guiding less experienced teammates and helping raise the overall standard of how issues get investigated and closed.
Process customer claims documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Check all claims have been submitted within the allowed period and to advise the team if there is any pending accrual claims in the systems.
Check and verify on accrual and submit trading term on claims to make sure all necessary claims has been made.
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Coordinate Account Management/Business Development teams.
Assure quality of all sales related information pertaining to organization, proposals, commercial documents, costing sheets, vendors/partners information etc are kept in central document system storage and update if necessary.
Collaborate with account management and business development teams on quotation/proposal submissions, sales orders processing, and invoices processing. Follow up on accounts receivables with Account Managers and customers.
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Customer Support & Inquiries: Handle inbound customer queries across multiple channels (e.g., Live Chat, email, phone calls, and TikTok social media) in a prompt, professional, and empathetic manner.
Issue Resolution: Investigate and resolve customer complaints, product/service issues, or delivery tracking concerns, coordinating closely with internal departments (logistics, fulfillment, or operations) to find quick solutions.
Order & Account Assistance: Assist customers with account creation, order processing, refunds, exchanges, and payment verifications.
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Provide Tier 2/3 technical support, troubleshooting complex hardware, software, network, and system issues through phone, email, chat, and remote assistance.
Diagnose root causes using logs, system data, code review, and basic SQL queries; implement fixes, workarounds, and configuration changes.
Monitor and maintain IT systems, hardware, operating systems, applications, and network connectivity; assist in deployments, migrations, and integrations.
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Are you a compassionate and dedicated coach looking to make a meaningful impact in the lives of individuals battling addiction? Our residential facility is seeking a skilled Recovery Support Coach (RSC) to join our team. In this role, you will provide essential medical care and support to our residents, ensuring their well-being and promoting a safe and healing environment.
About Solace Asia
Solace Asia is a residential addiction treatment facility in Ampang, delivering evidence-based treatment for addictive disorders and co-occurring mental health conditions through a multidisciplinary clinical team.
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Diploma or Degree in Information Technology, Computer Science, Information Systems, Supply Chain, Logistics, Business Administration or a related field.
Preferably 2–5 years of experience in ERP support, TMS support, application support, business systems or a similar role.
Experience in a manufacturing, logistics, distribution or supply chain environment is highly preferred.
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Diploma or Degree in Information Technology, Computer Science, Information Systems, Supply Chain, Logistics, Business Administration or a related field.
Preferably 2–5 years of experience in ERP support, TMS support, application support, business systems or a similar role.
Experience in a manufacturing, logistics, distribution or supply chain environment is highly preferred.
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