Work Permit & Immigration Compliance: Manage applications, renewals, endorsements, special passes, FOMEMA medical check-ups, and check-out memos in coordination with immigration authorities.
Documentation & Record Keeping: Maintain up-to-date, secure personnel files, passports, work permits, and employment contracts while ensuring strict confidentiality.
Welfare & Accommodation Coordination: Oversee hostel arrangements, transport logistics, medical emergencies, and daily welfare grievances or inquiries.
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Provide administrative support to company leadership and staff to ensure smooth daily operations.
Handle inbound and outbound customer calls professionally, provide assistance, follow up on inquiries, and achieve daily and monthly call volume and performance KPIs.
Perform general office duties, including filing, mail handling, email and telephone correspondence, and data entry.
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Responsible for the end-to-end functional operations of SAP Production Planning module (PP) in SCHOTT globally, which includes - Incidents, problems, service requests and change requests.
Deliver high-quality functional and technical support for SAP S/4HANA Production Planning modules. Take ownership of investigating and resolving production incidents and service requests to meet established SLAs.
Participate in international and regional projects involving of SAP PP and adjacent IT production solutions (Add-ons, mobile apps etc). Projects include solution rollouts, new plant rollouts, proof-of-concept execution and new solution implementation.
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