Responsible for providing end-user support and managing client platforms to ensure stable and efficient IT operations. Your key responsibilities include:
Provide end-user support for client platforms, including incident and service request management.
Completes role largely independently within defined policies and procedures, and works across organizations and teams to support new deployments and expansions. Exercises excellent interpersonal and communication skills, both written and verbal.
Supports all work inside the data center and engages resources to resolve issues beyond their expertise.
Acts as a hardware support expert liaison to other technical and non-technical teams (e.g., networking, compute, compliance, business operations).
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Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.
• Review Bill of Materials to determine project scope of work
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Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image.
Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction.
Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality.
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Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image.
Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction.
Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality.
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To deliver hands-on Electrical Low Voltage (ELV) such as CCTV System, Access Card Management System (AMS), Perimeter Intrusion Detection System (PIDS) and any other associated systems maintenance and support at MRT facilities.
To execute preventive and reactive tasks to ensure system reliability, service continuity, and technical compliance in line with MRT operational standards.
Perform and assist start-up, shutdown activities and maintain safe and smooth plant operating conditions with related multitasked jobs in an assigned area within the boundaries of company rules, policies, guidelines and statutory requirements to achieve the quality and quantity according to the production plan.
To assist in performing electrical, instrument and mechanical tasks as per multitask Operation POSS to ensure integrity, reliability and safety of the equipment to optimize availability.
Plan and control plant and equipment commissioning, startup, shutdown and turnaround activities, allocate resources and prepare work assignments for subordinates.
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