•Provide daily End User technical and operations support to ensure smooth daily operations through regular maintenance, housekeeping, training & knowledge transfer. This is inclusive of all work being tracked via Service Now and a quarterly review of case closures of the entire Singapore, Malaysia and Australia team via a metrics report that employee will own and drive.
•Manage and deliver daily operations, refresh end-user materials, and maintain visitor records, including visit purposes.
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Work closely with Production, Operation department and cross function for the data update.
Processes the crop report data and quality report data timely and accurately in the system(s), according to the work procedure (may be manual or via upload). Identifies deviations and/or errors and takes corrective actions. Communicates timely and appropriately to respective participants in the process.
Performs the administrative tasks for the input and update of production order data, documentation and approvals. Signals deviations and takes actions to correct. Communicates timely and appropriately to respective participants in the process.
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You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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Work closely with Production, Operation department and cross function for the data update.
Processes the crop report data and quality report data timely and accurately in the system(s), according to the work procedure (may be manual or via upload). Identifies deviations and/or errors and takes corrective actions. Communicates timely and appropriately to respective participants in the process.
Performs the administrative tasks for the input and update of production order data, documentation and approvals. Signals deviations and takes actions to correct. Communicates timely and appropriately to respective participants in the process.
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Lead and support global HRIS initiatives, including system implementations, enhancements, upgrades, and process optimization projects across multiple regions.
Administer and maintain HR systems to ensure data accuracy, system reliability, compliance, and an excellent user experience for employees and managers.
Partner with HR, IT, vendors, and business stakeholders to analyze requirements, troubleshoot issues, and deliver effective HR technology solutions.
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