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Collaborate with the Customer Service Representative to timely resolve client's security system issues.
Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
Create detailed system diagrams using AutoCAD software.
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Provide Tier 1 & Tier 2 technical support via phone, email, remote ticketing systems, and on-site visits.
Diagnose and resolve technical faults in robotics hardware, including motors, motor drivers, sensors (LiDAR, ultrasonic, optical), safety relays, battery systems, and wiring harnesses.
Lead and coordinate electrical, mechanical, controls, and CAD engineering teams to deliver complete and accurate IFC drawing packages (single-line diagrams, GA layouts, wiring schematics, HVAC/CFD layouts, grounding, fire systems, network architecture, etc.)
Review and validate SOO (Sequence of Operations) documentation for power, cooling, and controls systems to ensure alignment with solution architecture, customer specifications, and factory integration constraints.
Oversee preparation of commissioning documentation, including FAT scripts, test procedures, load-bank plans, protection coordination files, and integrated system validation steps
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Responsible for providing day‑to‑day technical support to end users, ensuring reliable operation of IT systems, devices, and applications. This role supports business productivity by resolving IT issues promptly, maintaining IT assets, and assisting with IT operations across offices.
We are representing APAC's largest and fastest-growing hyperscale data centre platform which exist to scale and sustain the region’s digital future by redefining how hyperscale infrastructure is designed, delivered, and operated.
Based in Johor and reporting to the Senior Director, Service Delivery – APJ, you will be the primary point of contact for the large cloud customers. You will own the end-to-end service journey within its hyperscale data centres — from customer fit-out and Ready-for-Service (RFS), through onboarding and into steady-state Business-As-Usual operations.
You will combine project management, customer engagement, reporting, and operational governance to ensure contractual obligations are met and customer satisfaction remains high. Success in this role means being proactive, commercially aware, and technically credible while working cross-functionally with Development, Design, Facilities, Security, and Sales.
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You will be the main point of contact for AirTrunk’s large cloud Customers.
You will be the key in supporting our Customers throughout the entire journey – from fit-out through to go-live (RFS) and onboarding – within our hyperscale data centres.
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New Account Acquisition: Identify market opportunities, generate leads, and acquire new B2B clients within high-precision manufacturing sectors.
Account Servicing: Build and maintain strong, long-term relationships with existing clients to ensure high customer satisfaction and maximize account retention.
Negotiation & Quoting: Manage the full sales process including understanding customer technical requests, issuing accurate quotations, negotiating terms, and closing deals.
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New Account Acquisition: Identify market opportunities, generate leads, and acquire new B2B clients within high-precision manufacturing sectors.
Account Servicing: Build and maintain strong, long-term relationships with existing clients to ensure high customer satisfaction and maximize account retention.
Negotiation & Quoting: Manage the full sales process including understanding customer technical requests, issuing accurate quotations, negotiating terms, and closing deals.
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