Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.
Provide 24x7 support and hypercare for Microsoft Defender for Endpoint (MDE), Defender for Cloud Apps (MDCA), Microsoft Defender XDR and Microsoft Purview.
Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
This project involves providing L1 voice and chat support as a part of Service Desk to one of the Retail accounts based out of Singapore. This role requires excellent communication skills to be able to coordinate with customers and other technical teams
System Management Oversight: Manage the system management units, including servers, networks, infrastructure, IT operations, endpoint management, and cybersecurity.