Support the management of the IT Service Desk to ensure standardized, efficient, and high-quality IT support services for internal customers.
Respond promptly to system alerts, incidents, and service requests, coordinating timely escalation and resolution to achieve complete incident closure.
Provide desktop and end-user support by installing, configuring, troubleshooting, and maintaining Windows and macOS operating systems, laptops, desktops, printers, and mobile devices.
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Manage, maintain and support global physical security systems and their underlying infrastructure across data centers and edge sites. Ensure reliability, security and consistent deployment of CCTV, access control and key management platforms while collaborating cross-functionally to meet stakeholder needs.