Serve as the primary point of contact for clients, maintaining strong relationships, addressing concerns, and providing regular updates to ensure client satisfaction.
Lead the technical and project teams from the award of a contract to ensure proper project execution.
Manage EPC (Engineering, Procurement, and Construction), design, construction management, and design-build projects.
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Actively manage and configure Saviynt’s Identity Governance solutions by customizing workflows, roles, policies, and access requests to meet organizational requirements.
Monitor and maintain integrations between Saviynt and various identity sources (such as Active Directory, LDAP, and SaaS applications).
Troubleshoot and resolve integration issues to ensure seamless data flow and access provisioning. Support the daily operations of our intelligent, cloud-based IAM platform.
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Provide Tier 2/3 technical support, troubleshooting complex hardware, software, network, and system issues through phone, email, chat, and remote assistance.
Diagnose root causes using logs, system data, code review, and basic SQL queries; implement fixes, workarounds, and configuration changes.
Monitor and maintain IT systems, hardware, operating systems, applications, and network connectivity; assist in deployments, migrations, and integrations.
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Install, configure, upgrade, and maintain network and security infrastructure including LAN, WAN, Firewalls, SASE, cloud networking, and Wireless networks.
Design and implement scalable and resilient network solutions to meet business requirements.
Configuration of IP routing and switching equipment
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Prompt Engineering & Evaluation: Design and execute sophisticated test cases using prompt injection and adversarial testing to evaluate the AI’s boundaries and responses.
LLM Benchmarking: Utilize advanced frameworks to measure performance in critical areas like hallucination rates, sentiment consistency, and context retention.
Automated Validation: Build and maintain automated pipelines that leverage "LLM-as-a-judge" patterns to evaluate model outputs at scale.
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Shift leadership & execution: lead operators/ technicians, coordinate schedules and RM readiness with Planning/Warehouse, and deliver daily production targets with strong discipline.
Line performance & troubleshooting: monitor line efficiency and quality, resolve equipment/ process issues fast, and minimize downtime, waste, and shortfalls.
Collaborate with the sales team and lead deep-dive sessions with customers to understand their current infrastructure, pain points, and future goals, and translate them into technical solutions
Conduct live product demonstrations, presentations, and manage Proof of Concept (PoC) evaluations to prove the value of proposed solutions
Provide pre-sales support, including preparing bill of materials, technical proposals, and technical specifications
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