Handle SRE role for assigned cloud services owning the KPIs for service reliability, issue to resolution, service deployment, business continuity management, security policy planning, capacity planning, Automation ,etc.
We are looking for an experienced network professional to lead enterprise network operations, technical escalations, infrastructure-security compliance and network migration activities.
Serve as the primary Point of Contact (SPOC) for the MSSP's Tier 1 SOC team, managing SIEM (Microsoft Sentinel), CrowdStrike Falcon EDR alerts, and ITSM tickets across Malaysia and UK properties.
Managed ticketing processes for firewall, network, and voice-related issues, ensuring timely resolution and minimizing backlog witfhin the Remedy ticketing system.
Perform ETL (Extract, Transform, Load) processes on large and complex transaction datasets to support business reporting, modelling, and analytical needs.
Assist in reviewing engineering designs, technical drawings, CAD files, schematics, and project specifications to ensure alignment with client requirements