Own and coordinate the employee lifecycle across APAC, including onboarding, probation, changes to employment, family leave, absence, offboarding and exit processes.
Provide real-time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationship with the Bank customers in Malaysia.
Assist in preparing management reports and ensure timeline submission of the reports. Involve or initiate brainstorming/discussion sessions to propose and enhance current operation process flow.