Manage and develop a high-performing team, fostering knowledge enhancement and creating an overall agile workforce capable of adapting to new challenges and tasks.
Take accountability for budgeting GDS, NDC, Auditing, Polling, and ongoing costs for services covered under the HD (Oneworld, GDS, MEDA) and project costs, ensuring compliance with the pre-approved budget. Furthermore, I oversee the implementation and regular update of SOPs for all work streams and functions.
Analyze and optimize the distribution ecosystem, providing a high-level overview to management and guiding peers on cost optimization strategies. This includes engaging with Revenue Management (RM) and Regional Sales to enhance the distribution process.
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Customer Service
Technical Support
Helpdesk Management
Medical Device Support
Problem-Solving
Communication Skills
Troubleshooting
Customer Relationship Management
Electronics
Electrical Knowledge