Departmental Leadership & Performance: Direct and manage the Technical Training Department across multiple brand portfolios, ensuring high operational efficiency, measurable training KPIs, and continuous competency growth.
Identify training needs for outlet staff through outlet visits, performance reports, KPI results, customer feedback and discussions with Area Managers and Wing Head
System Governance& Maintenance: Execute day-to-day administration of the Learning Management System (Cornerstone) and associated tools of the learning ecosystem to ensure data accuracy, compliance, and "One Network" alignment.
You have experience in Learning Operations, Learning & Development, LMS Administration, Training Administration, Programme Coordination, Product Ownership, or a related field