Customer Service
Data Entry
Order Processing
Communication Skills
Record Keeping
Administrative Support
Inventory Management
Product Support
Problem Solving
Customer Service
Data Entry
Order Processing
Communication Skills
Record Keeping
Administrative Support
Inventory Management
Product Support
Problem Solving
Perform the research and needs analysis required to develop content, mapping course content and learning activities to the appropriate learning objectives.
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Manage and drive the overall Learning & Development programs and activities for Ichor Malaysia in alignment with business and workforce requirements.
Partner with managers, Supervisors, HRBPs and the Direct Labour Training Manager to identify skills, competency and development gaps and translate business requirements into appropriate learning solutions.
Lead the Training Needs Analysis (TNA) process by gathering departmental training requirements, analyzing competency gaps, prioritizing needs and developing the annual training plan.
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Strategies and lead end-to-end training and development programmes across the store network, covering onboarding, continuous learning, and staff capability building.
Partner with HR to support field operations succession planning, staff retention initiatives, and leadership pipeline readiness.
Design and deliver operational training on SOP compliance, cashiering, customer service, service recovery, and store performance standards.
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Arrange and deliver online or offline training sessions for retail team on pet care and product knowledge. Prepare training materials and provide essential information to support these programs.
Develop and implement training strategies, update the Learning Management System (LMS), monitor staff and PCC performance, and report on training progress.
Update product images, categories, and descriptions in Dweb, add new products, and remove discontinued items to keep listings current.
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