Recruit and train new EB partners within the assigned territory, ensuring they understand and comply with product knowledge, sales processes, compliance policies, business policies, and the code of conduct.
Develop and deliver the Enterprise Contact Centre Enablement strategy and operating framework, including governance standards across AI tools, knowledge management, training, quality assurance and customer experience.
Partner with business stakeholders and external consultants to design end-to-end lead-to-cash processes across acquisition channels, product types and operational functions.