Oversee and maintain the health of the core banking system environment, including IBM AS400 (IBM i), storage arrays, SAN switches, and encryption key managers.
Conduct regular system health checks on hardware and operating systems to ensure optimal performance and reliability.
Analyze, diagnose, and resolve software and hardware issues promptly to minimize downtime.
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Own Platform Roadmaps: Define and execute the product strategy and roadmap for key areas of Grab’s merchant transaction platform, balancing immediate business needs with long-term scalability and reliability.
Build High-Scale Platform Capabilities: Lead the design and delivery of platform services spanning order lifecycle management, merchant operations, dispute resolution, and transactional integrity.
Solve Complex Platform Problems: Break down complex, multi-party workflows and work with engineering and operational teams to deliver accurate, reliable, and resilient transaction-processing experiences.
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Lead and coordinate day-to-day customer service operations for the Robotics business, ensuring exceptional service delivery and customer satisfaction.
Act as the primary point of contact for customers, managing orders, quotations, service requests, inquiries, and escalations in a timely and professional manner.
Collaborate closely with Sales, Service, Supply Chain, and Finance teams to ensure seamless order fulfilment, issue resolution, and an outstanding end-to-end customer experience.
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Lead and supervise a team of system engineers and executives to ensure high performance, technical capability, and service delivery standards.
Manage annual departmental budgeting, including CAPEX and OPEX planning, to control infrastructure expenditure and align resources with operational priorities.
Ensure infrastructure services meet or exceed agreed SLAs and OLAs to maintain service reliability and business continuity.
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Responsible for/start to lead data cleaning and data review activities (Co-Primary CDA/Primary CDA), e.g. query management and manual/SAS listing reviews.
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Develop and maintain repair instructions, work scopes based on component condition, approved maintenance data and engineering requirements.
Provide day-to-day technical support to production and repair operations, including troubleshooting repair related issues, monitor yield performance, analyze scraps, rework and identify opportunities for process improvement.
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Responsible for/start to lead data cleaning and data review activities (Co-Primary CDA/Primary CDA), e.g. query management and manual/SAS listing reviews.
Support/start to lead data processing activities from database setup to database lock, e.g. external vendor data reconciliation.
Perform and/or support the setup of DM documents and ensure proper documentation as per Standard Operating Procedures, ICH/GCP Guidelines.
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Responsible for/start to lead data cleaning and data review activities (Co-Primary CDA/Primary CDA), e.g. query management and manual/SAS listing reviews.
Support/start to lead data processing activities from database setup to database lock, e.g. external vendor data reconciliation.
Perform and/or support the setup of DM documents and ensure proper documentation as per Standard Operating Procedures, ICH/GCP Guidelines.
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Syarikat kami kini sedang mencari Technician (SKM) untuk ditempatkan di Ara Damansara bagi projek di bawah Prasarana Malaysia Berhad (Kelana Jaya Line).
Syarikat kami kini sedang mencari Technician (SKM) untuk ditempatkan di Ara Damansara bagi projek di bawah Prasarana Malaysia Berhad (Kelana Jaya Line).
Project Coordination: Assist the COO Analyst team in coordinating ongoing initiatives across local and international markets, including timelines, task tracking, and follow-ups with stakeholders.
Operational Analysis: Evaluate performance metrics across local and international markets to identify growth opportunities and operational efficiencies.
Reporting: Prepare comprehensive reports, dashboards, and presentations on operational performance and expansion progress for senior leadership.
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