Conduct structured customer interviews (buyers and non-buyers/churned prospects) to understand satisfaction, drop-off reasons, and unmet needs, using interview guides and frameworks provided by the CX Executive.
To assist Immigration Consultants and other team members with immigration paperwork preparation such as filling up the application forms, letters based on information provided by clients, translation work etc.
Build new business: Identify and develop opportunities with event organisers, corporate clients, government agencies, sports associations and potential strategic partners.