• Technical Support:o Provide first-line support to end-users via phone, email, and chat to address PC, desktop, mobile, printer, hardware, software, and network issues.o Diagnose and resolve technical problems, escalating complex issues to senior support staff as needed.o Document and track all incidents and service requests in the ticketing system, ensuring detailed and accurate records.
Executive Calendar & Travel Management: Deliver high-level administrative support to the CEO and Executive Director by taking full ownership of calendars, scheduling, and travel logistics, while proactively resolving scheduling conflicts and preparing relevant briefing notes and documents prior to meetings.
Provide comprehensive administrative support to the team, including managing correspondence, scheduling appointments, and maintaining organized filing systems.
Act as central integration point for a variety of company stakeholders in the contracting process, arbitration, reviewing legal decision and authorizing legal binding articles and tribunal pleadings/written submissions.