Conduct business development to identify and secure new clients.
Connect HR PIC, Business Owners or Hiring Managers through proactive cold calling, email campaigns, social media (e.g. LinkedIn), referrals, and networking.
Identify client's hiring challenges, job requirements and the right talent needs.
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Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements in order to improve services quality.
Gather, analyze and review complaints or reported quality issues and develop sustainable resolutions. Produce root cause analysis with prevention plan. Report service quality issues to leadership team and work with respective teams on service recovery plan and service improvement plan.
To support on Risk Management pertaining / related to HRSSC services, work with leadership and operations team to produce risk analysis report and risk mitigation plan.
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Deliver UX and heuristic/usability analysis using appropriate methodologies and techniques.
Conduct end-to-end user testing. Plan, recruit and report using qual and quant (where possible) to provide high value insights into the customers’ needs and pain points.
Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
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Collaborate with sales, delivery, and product teams to design and present technical solutions across platforms such as OutSystems, Microsoft technologies, and other enterprise systems.
Lead the creation of GenAI proof-of-concepts (POCs), showcasing capabilities in AI, LLMs, and intelligent automation as part of the presales process.
Translate business requirements into scalable technical architectures and solution designs, ensuring alignment with client goals and platform capabilities.
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