• Focal contact for all calibration/repair/NCR transaction for in-house MMA/TA division including Contract Manufacturers (CM).
• Coordinate calibration activities to ensure all testing instrument/devices used in the line are calibrated according to National / International standards and sent in timely for cal & returned within the established TAT.
• Publish cal due equipment list for planner team to perform booking.
...
• Answer customer inquiries over the phone, chat, and/or email.• Log customer interactions in our system for proper documentation.• Follow-up with customers as appropriate• Participate in team meetings and strategize on team performance improvement.• Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement.
Deliver a high standard of ground handling services at all times and ensure all staff customer service requirements meet with AeroDarat and customer airlines service standards and culture.
Proficient knowledge and understanding of all AeroDarat and contractual customer airlines standard operating procedures (SOPs). Supervise and ensure safety and security in all aspects of ground handling operations activities in accordance to company SOP
Work in a productive, pro-active team environment with management, customer service and ramp staff to deliver an efficient turnaround at airports. Lead a team of Customer Service Officer and be responsible for the performance and conduct of the team.
...