Kerja Sepenuh Masa, Sales Account Manager di SMARTT PRECISION MFG PTE LTD East Region (Singapore) - Maukerja

About SMARTT

SMARTT – Your Trusted Partner in Contract Manufacturing Excellence

At SMARTT, we understand the complex technology challenges faced by semiconductor customers and we aim to work collaboratively alongside with our customers to bring innovative products to market. Our innovative solutions – Engineering Design, Manufacturing and Supply Chain, all processes tightly controlled to build the confidence and reliability of our customers. With a global customer base, an experienced team and at-scale manufacturing facilities, we are creating an impact with our customers.

About the Role

We are hiring a Sales Account Manager to be the day-to-day commercial window for one of our key accounts in Singapore, supporting precision machining, surface treatment and assembly programmes.

This is a customer-facing execution role. You will be the person our customer calls when something needs to move, and the person our own teams rely on to keep commitments on track. Success comes from two things: keeping the customer conversation clear and constructive, and pushing things through internally until they are actually done.

You will report to the Account Manager who owns this account, and work closely with engineering, quality, supply chain and our manufacturing sites.

Responsibilities

Customer interface

• Be the primary day-to-day contact for the customer, handling routine communication, requirement clarification and follow-up.
• Translate customer needs into clear internal requirements, and keep the customer informed on progress, changes and issues.
• Handle customer queries, escalations and complaints with a calm, factual and solution-oriented approach.
• Support quotation and order discussions alongside the Account Manager.

Internal project execution

• Track orders and deliveries; chase the milestones that matter and surface risks early.
• Coordinate across engineering, quality, supply chain and production to keep programmes on schedule.
• Follow up on non-conformance, corrective actions and change requests until closed.
• Keep clean records of commitments, decisions and open items, and report regularly on account status.

What We Are Looking For

• Around 5 years of experience in a customer-facing role with business or industrial customers — for example account management, customer success, project coordination, or order and delivery management.
• Comfortable being the interface between a demanding customer and an internal delivery team.
• Strong follow-through: able to get things moved across departments without formal authority.
• Clear, professional communication in English; able to hold a difficult conversation without losing the relationship.
• Singapore-based and able to work on-site.

What matters most is how you handle customers and how you push things through internally — not which industry you come from.

What We Offer

• Direct exposure to a major semiconductor equipment customer and its supply chain.
• Close working relationship with an experienced account team and manufacturing sites across the region.
• A role with real ownership of the day-to-day account rhythm.
• Competitive package, discussed during the process.