Job Responsibilities
1. Patient Registration and Reception
- Register new and existing patients.
- Update and maintain patient records.
- Arrange patient appointments and follow-up visits.
- Answer phone calls and respond to patient enquiries.
- Assist patients and manage the patient waiting area.
2. Assist Doctor
- Assist doctors during consultations and medical procedures.
- Check and record patients' vital signs when trained and authorised.
- Prepare consultation rooms and medical equipment.
- Ensure necessary medical supplies are ready for use.
3. Medication and Stock Management
- Assist with preparing and dispensing medicines according to doctors' instructions and clinic procedures.
- Check medicine labels, quantities, and expiry dates.
- Monitor medicine and medical supply levels.
- Assist with stock counting and inform the person in charge when supplies are low.
4. Billing and Administrative Work
- Handle patient payments and issue receipts.
- Assist with panel clinic claims and related documents.
- Update billing records and patient information.
- Perform filing, data entry, and other administrative tasks.
5. Clinic Cleanliness and Hygiene
- Keep the clinic clean, tidy, and organised.
- Clean consultation rooms and equipment according to clinic procedures.
- Dispose of clinical waste properly.
- Follow clinic hygiene and infection control procedures.
6. Patient Service
- Attend to patients politely and professionally.
- Provide basic information about clinic services.
- Refer medical questions to the doctor or appropriate medical staff.
- Handle patient complaints and refer them to the supervisor when necessary.
- Keep patient information confidential.
7. General Duties
- Assist with clinic opening and closing duties when required.
- Ensure clinic supplies and equipment are properly maintained.
- Follow clinic rules, policies, and standard operating procedures.
- Work together with other staff to ensure smooth daily operations.
- Perform other duties assigned by management from time to time.
Requirements
- Minimum SPM or equivalent qualification.
- Previous clinic experience is an advantage.
- Basic computer skills.
- Good communication and customer service skills.
- Responsible, punctual, and willing to learn.
- Able to work in a team and handle a busy working environment.
- Willing to work shifts, weekends, and public holidays when required.
Pay: RM1,700.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person