Kerja Sepenuh Masa, Front Office Assistant di Hotel Royal Kuala Lumpur Federal Territory - Maukerja

Company Description

Located in the heart of Kuala Lumpur, Hotel Royal Kuala Lumpur offers an unforgettable stay for travelers on holiday, business, or special occasions like honeymoons. This 20-storey modern city hotel features 285 elegantly refurbished rooms, fulfilling diverse guest needs. Equipped with contemporary amenities such as Satellite TV and Internet Broadband access, the hotel ensures a comfortable and stylish experience for all its guests. With a focus on delivering exceptional Malaysian hospitality, Hotel Royal Kuala Lumpur provides a premium and memorable stay for every visitor.

Role Description

This is a full-time, on-site role located in Kuala Lumpur for a Front Office Assistant. The Front Office Assistant will be responsible for assisting guests during check-in and check-out, managing guest inquiries, and providing top-notch customer service. Tasks include maintaining accurate records, handling payments, and coordinating with various hotel departments to ensure smooth operations. The individual will play a key role in ensuring a seamless and pleasant experience for hotel guests.

Qualifications

• Customer service and communication skills to assist guests with inquiries, requests, and concerns in a professional and courteous manner.
• Organizational and multitasking skills for managing check-ins, check-outs, and accurate record-keeping simultaneously.
• Technical proficiency in using front office software and basic payment processing systems.
• Problem-solving skills to address and resolve guest issues efficiently and effectively.
• Fluency in English is required, and additional language is an advantage.
• Previous experience in hospitality or front office roles is preferred but not mandatory.
• A positive attitude, attention to detail, and a passion for delivering excellent guest experiences.
• Minimum high school diploma; additional certifications in hospitality management or related fields are a plus.
• Malaysian citizen only.