Kerja Sepenuh Masa, Associate Account Director di Chariot Federal Territory - Maukerja

CLIENT LEADERSHIP & BUSINESS PARTNERSHIP: builds long-term client trust and guides strategic decision-making

Expectations:

• Serves as the primary relationship owner for key clients, managing multiple brands or markets.
• Leads business reviews, annual plans, and campaign evaluations with clarity and insight.
• Anticipates client needs, identifies growth opportunities, and proposes solutions.
• Navigates conflicts or high-pressure situations with composure and fairness.
• Partners closely with Strategy and Creative leadership to ensure business goals align with creative ambition.

Outcomes:

• Viewed as a strategic consultant, not just an account lead.
• Account retention and organic growth improve year-on-year.
• Chariot reputation strengthens through trusted partnerships and effective results.

TEAM LEADERSHIP & DEVELOPMENT: builds and nurtures high-performing teams

Expectations:

• Leads and mentors executives and managers in delivering excellence across all touchpoints.
• Delegates effectively while maintaining oversight of key deliverables and deadlines.
• Provides constructive feedback and performance guidance regularly.
• Fosters a collaborative, supportive, and solution-driven culture across departments.
• Partners with Operations on resource planning and workload balance.

Outcomes:

• Teams perform consistently with confidence and clarity.
• Retention of strong talent improves through good leadership and mentorship.
• Collaboration between departments strengthens; friction is reduced.

STRATEGIC & CREATIVE CONTRIBUTION: shapes the creative and strategic direction of accounts and pitches

Expectations:

• Collaborates with Strategy and Creative leads to develop and sell-in campaign ideas.
• Contributes insights, business rationale, and storytelling to strengthen presentations.
• Challenges and refines work to ensure it meets both creative and commercial objectives.
• Leads or co-leads new business pitches and Chariot showcases.

Outcomes:

• Creative work under their leadership is bold, relevant, and strategically sound.
• Contributes meaningfully to Chariot’s reputation and pitch wins.

COMMERCIAL & OPERATIONAL EXCELLENCE: upholds profitability, efficiency, and accountability across accounts

Expectations:

• Oversees project budgets, scopes, and profitability reports.
• Works with Finance and Operations to ensure prompt billing, job closures, and cost control.
• Reviews team workloads and optimises processes for productivity.
• Supports leadership in forecasting and performance reporting.

Outcomes:

• Accounts run efficiently with clear profitability tracking.
• No major cost overruns or delays in billing.
• Demonstrate commercial maturity and strategic foresight.