Job Summary
To ensure the minimart operates efficiently and profitably by supervising staff, maintaining stock availability, delivering good customer service, and ensuring compliance with the company's operational standards.
Responsibilities
Supervise daily minimart operations to maintain smooth and efficient business activities
Maintain store cleanliness, organization, and upkeep to provide a pleasant shopping environment
Oversee store opening and closing procedures to ensure operational readiness
Ensure accurate product display, labeling, and pricing to optimize sales and customer experience
Lead, guide, and coordinate store employees’ daily duties to achieve operational goals
Prepare staff duty rosters and manage work schedules to ensure adequate coverage
Monitor staff attendance, punctuality, and performance to maintain workforce reliability
Train new employees on store procedures, customer service, and operational standards for consistent service quality
Enforce compliance with company policies and operational instructions among staff
Monitor stock levels and coordinate replenishment with suppliers to maintain inventory availability
Verify incoming deliveries against purchase orders and invoices to ensure order accuracy
Conduct regular stock checks and inventory counts to maintain accurate stock records
Apply First-In, First-Out (FIFO) method to manage product expiry and stock rotation effectively
Minimize stock losses, wastage, damage, and theft through vigilant inventory control
Supervise cashier operations ensuring accurate cash and electronic payment handling
Perform cashier duties as needed to support store operations
Prepare daily sales reports and reconcile cash transactions to maintain financial accuracy
Assist in implementing sales promotions to enhance store sales performance
Deliver friendly, professional, and efficient customer service to ensure customer satisfaction
Address customer enquiries, feedback, and complaints promptly and professionally
Ensure compliance with hygiene standards, company policies, and relevant regulations for store safety
Monitor proper handling and storage of goods, including chilled and frozen products, to maintain quality
Report equipment breakdowns, safety hazards, and operational issues to management for timely resolution
Assist with unloading, receiving, arranging, and displaying merchandise to support inventory management
Coordinate with suppliers and delivery personnel to ensure smooth supply chain operations
Support the Store Manager in achieving sales and operational targets through effective teamwork
Perform additional duties as assigned by management to meet business needs
Preferred competencies and qualifications
Previous experience in retail, supermarket, convenience store, or minimart operations is preferred
Experience supervising employees is an advantage
Good communication, leadership, and customer service skills
Ability to operate POS systems and handle cashier transactions
Basic knowledge of stock control and inventory management
Physically fit to handle stock replenishment and other store duties
Willingness to work shifts, weekends, and public holidays according to the duty roster