Kerja Sepenuh Masa Customer Support Executive, Gaji tinggi MYR 3,500 + bonus di Packxpert Sdn. Bhd. Pulau Pinang - Maukerja

Minimum SPM/Diploma, any field

1–2 years experience in customer service, client account management or logistics operations preferred (fresh graduates welcome)

Good communication skills in English and Malay

Comfortable multitasking across ticketing system, email and WhatsApp

Detail-oriented, organized, and able to follow up on multiple requests at once

Able to stay calm and solution-focused when handling client requests

Basic understanding of e-commerce/warehouse operations is a plus

Proficient in Excel/Google Sheets for tracking purposes

Serve as the main point of contact for assigned clients via WhatsApp group and ticketing system

Respond to and resolve daily client queries and requests in a timely manner

Monitor and coordinate daily order processing status with internal teams

Coordinate inbound stock arrangements with clients (schedule, quantity, SKU details)

Handle outbound requests including special shipping instructions or urgent orders

Arrange and follow up on reverse pickup/returns with clients and courier partners

Update clients on inventory status, stock discrepancies, and any operational issues

Prepare and send memos or notices to client groups (e.g. public holiday cut-offs, system downtime, campaign reminders)

Liaise between clients and internal departments (warehouse, inbound, outbound) to ensure smooth operations

Escalate unresolved or urgent issues to supervisor